FAQ
This Frequently Asked Questions page systematically summarizes and answers the most common customer doubts during the selection, purchase, daily wearing, maintenance, and after-sales processing of our sunglasses products, covering product selection guidance, functional parameter explanation, order operation rules, logistics delivery characteristics, daily maintenance skills, and after-sales right explanation. We sort out typical consulting questions based on long-term eyewear product operational data and global user feedback, aiming to provide users with fast, professional, and detailed self-service guidance for shopping and daily use.
In terms of product selection and functional differences, users often consult lens performance and scenario matching. All our sunglasses adopt standard UV400 full protection lenses, capable of blocking harmful UVA and UVB rays, suitable for long-term outdoor activities, driving, and seaside travel. Polarized lens styles can filter strong glare and reflected light, effectively reducing eye fatigue and improving visual clarity, ideal for driving and outdoor sports. Conventional fashionable styles focus on lightweight comfort and versatile appearance, perfect for daily street shooting, casual matching, and travel decoration. Different frame sizes and radian designs adapt to round faces, square faces, and long faces, meeting diverse facial contour modification needs.
For order and logistics related questions, users can adjust product styles, colors, sizes, and receiving address information within 24 hours after payment completion and before official shipment. Once the sunglasses leave the warehouse, no order modification or address adjustment requests can be accepted. The overall delivery cycle strictly follows the official shipping policy. Short-term logistics delays caused by peak fashion seasons, extreme weather, and customs commodity inspection are normal uncontrollable phenomena. All eyewear is packaged with professional anti-scratch and compression-resistant materials to protect lens and frame integrity during transportation. After shipment, customers can track logistics status in real time and initiate official consultation for abnormal package stagnation.
In daily wearing and maintenance, correct habits can effectively extend the service life of sunglasses. It is recommended to avoid placing the lenses facing down to prevent surface scratches, and avoid high-temperature exposure and long-term extrusion to prevent frame deformation and lens aging. Daily dust and stains can be gently wiped with matching professional lens cloth, avoiding random wiping with rough paper or cloth. All our sunglasses pass strict factory quality inspection and enjoy official after-sales warranty services. Non-human damage quality problems such as unqualified protection performance, lens defects, and frame fracture can apply for after-sales processing within the specified period. Promotional products also enjoy complete after-sales rights to protect users’ legitimate shopping interests.